Contact information

Should you need further assistance, please call customer service at 877-687-4277 (U.S) or email us at sonymusic@musictoday.com.  Our Customer Service Center is open from 9am to 6pm U.S. Eastern Time Monday - Friday.

Customers outside of the US: Please use your region's international access code, followed by the number '1' (the country code for the U.S), and the phone number 434-404-5278. For example, if you're located in the United Kingdom and you need to call our U.S. based customer care number you would dial 00-1-434-404-5278; or if from a mobile phone, +1-434-404-5278.

Email: sonymusic@mtstoresupport.com

Help Us Help You
When contacting our Customer Care team, please include the following information so we can resolve your issue as quickly as possible:
Your name
Your order number (if you have one)
A description of your issue
Your desired resolution

Our mailing address is as follows:

Customer Care Department
5400 Three Notched Road
Crozet, VA 22932

All inquiries are typically responded to within 48 business hours.